Learning Resources

Dig into the methods and practice of researching and improving experiences.

What's included: 

  • Cases on customer and employee research
  • Cheat sheets on the basics of research 
  • Basics of mobile ethnography
  • How do I decide what question I want to research? 
  • What are the different methods that I can use to research customer or employee experience? 
  • Who are the relevant people for the project? 
  • Why should I invest time in these types of projects?


Basics of Research

See how other organizations researched customer or employee experience in different areas:

  • government
  • food
  • employees 
  • tourism

Case Studies

  • What is mobile ethnography?
  • What can I expect to get out of this research method?
  • When can I use mobile ethnography?
  • What steps should I consider when using this method? 

Basics of Mobile Ethnography

Connect with our network of mentors to discuss your specific project

Want help or advice as you get started in your organization?

IMPROVE YOUR

CUSTOMER'S EXPERIENCE

Receive real time feedback from your customers, employees or any stakeholder.

Ask us anything here:

mail@experiencefellow.com

ExperienceFellow is a product of: 

More than Metrics GmbH