Learning Resources

Dig into the methods and practice of researching and improving experiences.

What's included: 

Cases on customer and employee research

Cheat sheets on the basics of research 

Basics of mobile ethnography

  • How do I decide what question I want to research? 
  • What are the different methods that I can use to research customer or employee experience? 
  • Who are the relevant people for the project? 
  • Why should I invest time in these types of projects?


Basics of Research

See how other organizations researched customer or employee experience in different areas:

  • government
  • food
  • employees 
  • tourism

Case Studies

  • What is mobile ethnography?
  • What can I expect to get out of this research method?
  • When can I use mobile ethnography?
  • What steps should I consider when using this method? 

Basics of Mobile Ethnography

IMPROVE 

CUSTOMER EXPERIENCE

Receive feedback from your customers, employees or any stakeholder with the ExperienceFellow mobile application.

Ask us anything here:

mail@experiencefellow.com

ExperienceFellow is a product of: 

More than Metrics GmbH